Firestone Complete Auto Care: Your Source For Tires And Repairs At 127 Jones Dr In Dothan

Come in to your nearest Firestone Complete Auto Care at 127 Jones Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

127 Jones Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #5940 Managed by Blake Castleberry

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll check lights, air filters, hoses, and more. Additionally, we're devoted to giving you the best service possible, at unbeatable prices and short wait times. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 37 Reviews
5/ 5stars
by  
on November 21, 2016
These guys seem to genuinely care about the customer and their vehicle! There front desk personnel and technicians have been there for many years which is a sign that they are happy at their workplace, when they're happy, customers are happy! We really enjoy dealing with these folks! I have no problem with sending my wife or daughter into this store by themselves, I know that they will be taken care of with respect and not taken advantage of on service or price!
5/ 5stars
by  
on September 22, 2016
I am traveling from out of town and thought I had a slow leak. I rolled up and they took the car right back. I don't have a slow leak, but I do have other issues that I need to address via my warranty back home. The fine folks at Firestone (Wiregrass Commons - Jones Dr) were great. They showed me specifically what the issues are and marked the tire to be addressed. It was a great experience overall from the moment I walked in the door until I drove out of the parking lot. I highly recommend this Firestone location!
5/ 5stars
by  
on September 10, 2016
Best service in town. Saved me a lot of money on a new set of tires. Everybody went above and beyond with customer service, respect and took the time to explain everything to me. I will definitely bring my truck back for future work. Thanks Firestone of Dothan! You guys did a great job!
3/ 5stars
by  
on July 29, 2016
1/ 5stars
by  
on June 30, 2016
5/ 5stars
by  
on June 17, 2016
Selected this installer from the www.tirebuyer.com web site after buying the tires online. Tires were shipped and arrived here in two days with tracking information being provided. Once the tires arrived the Firestone installer called me to schedule an appointment for the following day. Arrived for the installation and was attended to promptly and the installation started. We were completely finished and back on the road in about an hour. Excellent way to purchase and install my tires. Well done with no drama, thanks.
5/ 5stars
by  
on June 12, 2016
I must say that this has been the best experience at Firestone that I ever had. The Warner Robins, GA and Savannah, GA and Charleston, SC have always provided excellent service for my truck. But the Dothan, AL Firestone Store has absolutely been the most professional and helpful of the Firestone stores that I have visited anywhere. The Dothan, Alabama Firestone Service Manager, Robert Chudzik, really made sure I got the best price and available discounts for fixing my 2005 Chevy Silverado truck, with the roadside emergency of my alternater and battery going dead and my waterpump going out and leaking all over my engine, which was the cause of the alternator and battery problem. I am new in the area at a new aviation contract job and Robert Chudzik made me feel right at home, even giving me a ride to the store the next morning, after towing my truck back to his Firestone store after my electrical system failed agian after my battery died again. So many details and such a complicated story, but Robert had Marshall, the Technician Mechanic who fixed everything right the first time, continue the next morning, replacing my battery and waterpump. They really helped me so much and I will always appreciate Firestone in Dothan, Alabama, because of the perfect repair work done on my truck and the superior customer service and customer care that I experienced from them in my time of need with my broke truck. I think that both Robert and Marshall deserve special recognition from Firestone, for their superior customer service, that certainly helped me, a longtime Firestone customer, when I was out of town.
5/ 5stars
by  
on May 11, 2016
WE had a great experience and are very satisfied! The survey says we had a problem, but we had not problem at all! I don't know what the survey is referring to.?? We were very satisfied! My friend with me was a mersaides mechanic!, and he was satisfied!
1/ 5stars
by  
on April 18, 2016
Refused to do an alignment unless I replaced my lower control arms, they wanted $700 to do them, I replaced them myself for $200, brought the vehicle in the next day for an alignment and at some point between when I brought the vehicle in and they completed the alignment the drivers side front tire magically developed a bubble on the side that was not there earlier when I put the tires back on the vehicle after replacing the control arms, immediately before taking it in for the alignment.
5/ 5stars
by  
on November 8, 2015
Found hidden problem with axles and fixed it, kept price reasonable
4/ 5stars
by  
on October 22, 2015
They were very helpful and quick. I did not feel like the were trying to up sale me the entire time which was great
5/ 5stars
by  
on October 18, 2015
Everything was done in an efficient manner. Suggest to friends
5/ 5stars
by  
on September 19, 2015
The staff is very knowledgeable and have a great respect for the customers and their time.
5/ 5stars
by  
on September 5, 2015
My service advisor was Christina and she was awesome, will recommend to everyone
5/ 5stars
by  
on September 3, 2015
I need new tires for the Wife's vehicle. I called and spoke with the Manager. He was great. Handled all the information I needed. I went to the store and he handled it all. The Female behind the counter was rude and did not know her job. But the guys did a great job! I Highly recommend them.
5/ 5stars
by  
on August 7, 2015
I used them about 3 weeks ago and they did a great job.
5/ 5stars
by  
on August 6, 2015
I'll be back soon. Great job , I will tell my friends and family
5/ 5stars
by  
on August 6, 2015
They were fast and help me out a lot and found a pro i didt no about
5/ 5stars
by  
on August 5, 2015
I have been using them for my automotive needs and they are the best. They are really honest and upfront. The staff goes above and beyond to make you feel comfortable, provide the best service, and save you money. I have and will recommend them to any and every one.
5/ 5stars
by  
on July 16, 2015
Took my car to have a slow leak repaired and got my oil changed as well. Very pleased with my service advisor, technician and service! Prompt and affordable!
5/ 5stars
by  
on June 1, 2015
Gave me great information about a car i just bought.
5/ 5stars
by  
on May 24, 2015
Fred the tech did an outstanding job. Very professional and handle my truck with care.
5/ 5stars
by  
on February 27, 2015
I had a blow out late in the day. I got to this location an hour before they closed. At the same time they had a huge truck come in with a tire delivery. They still managed to get me out of there in good time and were very gracious. It impressed me so much, that when I needed more work done on the work van, I took it to the Firestone here in Panama City on 77. Thank you guys!
4/ 5stars
by  
on February 26, 2015
They had convient hours which other services did not.
5/ 5stars
by  
on February 15, 2015
I dropped my car off to replace my tires with a new set. Before I could get back to work, they were calling me saying my car was finished. Well done, knowledgeable, cost efficient, & rapid service.
5/ 5stars
by  
on February 13, 2015
i used them about a month ago and was very pleased with the service
5/ 5stars
by  
on February 6, 2015
Went into the store last week for a low tire sensor indication. Found out in addton to that we needed new tires; one was good because it had been purchased sometime within or near this last year (2014).
1/ 5stars
by  
on February 4, 2015
I, overall, was very displeased with the service that have been given at the Dothan store the past year. first. I have been having problems with the ride of the tires that I purchased, second, I have been several times to ask that they examine my car because of a noise when I am breaking.no-one ever charged me for looking and nothing was ever said about an inspection charge. I was told that I had a broken sway bar link on 2 occasions. after continual problems I took it apon myself to inspect the vehicle myself to find that I had 1. torn cv boot. 2 loose mounting bolts on brakes 3. leaking hydraulic strut with missing baffles and 4 a bent rim. after having all the issues fixed by me and a rim repair shop I continued to have problems with the tires. the firestone in Dothan then decided to tell me that another one of my rims was bent( it was not). so I consulted the firestone in Montgomery. the Montgomery store notified me that 2 of the tires were out of round and no good and had been that way for some time and was causing the bad ride. so he took the tires back under a bad ride and at that time I discovered that the tires were only a 40,000 mile tire when I had been told at the time of purchase from the Dothan store that they were a 60,000 mile tire. so that manager said that it was from a long list of complaints that he had received about the Dothan store and pro rated me a 70,000 mile set of tires. after confronting the manager at the Dothan store. he looked up my history and said that I was never charge an inspection fee and it was never documented so there was nothing that he could do and it was my fault for not knowing that they were supposed to charge for inspections and pretty much blamed me for there mistakes.
5/ 5stars
by  
on February 3, 2015
I am glad I got the tires at Firestone, service was great and it was done very quickly. I try to get all my cars serviced at Firestone.
5/ 5stars
by  
on February 3, 2015
I have bought 6 set of tires from the Dothan Firestone and was treated like family and had the best service with them.
5/ 5stars
by  
on February 2, 2015
We have been customers of Firestone for 20+ years. I have used the Dothan store for my general tire and automotive maintenance for all my family - a total of 4 including mine, my wife, and my children. Throughout this time my family has traveled and spread out to other locations. We have always been able to contact a Firestone store when a need arose including occasions when my daughter's work put her out-of-state. A search on the web has always turned up a Firestone location near her where I've found the local staff to be attentive to a father's concerns for his daughter's wellbeing. The products, particularly tires, have held up well and on those instances where tread life wasn't what we expected, an adjustment was made with no difficulty. I particularly recommend the lifetime front end alignment if you plan to keep a car for awhile. Pays for itself.
5/ 5stars
by  
on January 30, 2015
Extremely happy with the service and customer service astosphere. they are very friendly and down to earth and did a great job on the first time.
4/ 5stars
by  
on January 29, 2015
The cost are competitively adequate. I think they could upgrade the coffee. But not many service centers have good "free" beverages.
5/ 5stars
by  
on January 27, 2015
I have lived in Dothan Alabama for twelve years now. Throughout these twelve years I have used the North Side Firestone for virtually all of my automotive maintenance on several different cars that I have owned. I have used Firestone for well over 45 years, and that even includes three years that I was serving in the army; stationed in Germany back in the 60's. Most of my cars and trucks {including construction trucks} have been equipped with Firestone tires. I have had good relations with this company most of my life and highly recommend them.
5/ 5stars
by  
on January 25, 2015
I was very please with the over all service that I received at the Dothan Firestone, I was treated with the up most respect and was informed throughout the time that I was there of what was going on, I will continue to use Firestone as well as refer my friends, family and anyone that I feel needs there service.
5/ 5stars
by  
on January 24, 2015
I constantly recommend Firestone to Family and Friends not only because I am a credit card holder but I Enjoy the Fast, Friendly, clean restroom, mechanics enthusiam and Charming astmoshere of the commons areas.
5/ 5stars
by  
on January 23, 2015
My Firestone guys take such good care of me and my car. I do home visits in a four county area and put a lot of miles on my car. They keep a good eye on things so they can be prevented and I save a lot of money in the long run.

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