Firestone Complete Auto Care: Your Source For Tires And Repairs At 18 E 11Th St In Anniston

Ready to come in to your local Firestone Complete Auto Care on 18 E 11Th St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

18 E 11Th St
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #26824 Managed by James Smelcher

HOLIDAY HOURS

Please note our hours for July 4th

  • 07/04 Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine lights, air filters, belts, and more. Plus, our team believes in giving you the best service possible, all at reasonable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.3 of 5) - 31 Reviews
    5/ 5stars
    by  
    on June 24, 2017
    This was a very nice and friendly location.I am speaking for myself although this was my daughters new tires that I waited to be put on.The people there were excellent,no complaints from me.Thank you all very much for taking care of her problem.
    5/ 5stars
    by  
    on March 16, 2017
    Great job
    5/ 5stars
    by  
    on January 2, 2017
    Great service! Great staff!Very helpful with explaining whats wrong with my car,I was just there to get tires and they checked over my car for other issues and brought them to my attentoin.Thanks Guys!
    4/ 5stars
    by  
    on December 25, 2016
    Helped me find replace my tires & discounted a brake service for me. I was quoted a price previous & didnt know it was just a special. Quick, efficient & helpful.
    5/ 5stars
    by  
    on October 29, 2016
    Great service & timing was great. Had 4 tires put on & everything checked out in about 1 hr. 30.min..A pleasure to do business with them.
    5/ 5stars
    by  
    on October 18, 2016
    I took a survey already and the question about would I like to recognize my service tech? I think my finger slipped and I marked it wrong. The tech did a great job! So, make sure he gets the credit for the great service...
    4/ 5stars
    by  
    on September 30, 2016
    5/ 5stars
    by  
    on September 30, 2016
    1/ 5stars
    by  
    on July 8, 2016
    Terrible experience buying two new tires. First day told no wait then after they out me in the computer told me it would be over three hours. Next day I was first in line and still took almost two hours for two new tires. They moved old ones to the front and didn't balance them. The steering column shakes like crazy. Was never asked if I wanted them balanced nor told it was not included. Called back after I got home and told them I would gladly pay for the balancing since they didn't tell me. They informed me it would be a 3-5 hour wait. I will take it somewhere else. Thanks for wasting two days of my vacation.
    5/ 5stars
    by  
    on June 11, 2016
    They are very knowledgeable, trustworthy, and honest. They go the extra mile to make sure that your car is safe before you leave. They take into consideration your financial needs. I would recommend them to any friends or family!
    5/ 5stars
    by  
    on April 28, 2016
    I had an unexpected day off and a flat tire the day of my services. I made a trip to the Anniston Firestone for a repair. I decided to have a rotate and balance and alignment while I was there. The tire was repairable and covered under my road hazard warranty. As always, the staff is friendly and professional while the accommodations are comfortable. I was able to take care of business using the free Wi-Fi while I waited. Overall, a great experience and I recommend this location and their services to the community.
    1/ 5stars
    by  
    on November 11, 2015
    I explain what was going on with vehicle and didn't think I needed 1 of the services instead of them seeing if just putting new tires was the problem and not doing something it didn't need they did a service I didn't need anyway instead of just telling me I need new tires so I spent money I didn't have too.
    1/ 5stars
    by  
    on November 4, 2015
    I bought a new set of tires from Firestone at another location in town in June. I bought the road hazard and assistance package with the tires. I thought that when you caught a flat or mishap that when you call and report it they would come and get you or bring your new tire to you depending on the time. I was told that the package doesn't cover that I'm confused please explain the difference of Road Hazard and Road Hazard Assistance. I told them the size and brand of tires I had and they told me they couldn't find it and then they found out I bought them at another location the demeanor and tone changed as to trying to help me with my situation. The location I called was the closest to me at the time.
    5/ 5stars
    by  
    on October 22, 2015
    Good price, had tires rotated and wheel alignment. Staff took time to explain what was needed and what could wait.
    5/ 5stars
    by  
    on August 6, 2015
    The service was great I didn't have too wait long at all had two automobile serviced
    4/ 5stars
    by  
    on July 8, 2015
    Got oil change fast and was treated very well; price competitive
    5/ 5stars
    by  
    on July 1, 2015
    I continue to use this business because it has always provided me with the service, care and products I asked for and they said they could do. The gentlemen who greet you at the counter make you feel like they take their job very serious and are take great pride in the work they offer.
    5/ 5stars
    by  
    on May 16, 2015
    I have used the Firestone location for all my car needs for 8 years. Always great service.
    5/ 5stars
    by  
    on May 10, 2015
    They were very polite and quick with the service. The price was better than anyone in town for a top quality tire
    5/ 5stars
    by  
    on February 28, 2015
    They are always friendly and do a very good job in a timely manner.
    2/ 5stars
    by  
    on February 27, 2015
    I used them for oil changes because they are two blocks from my work. I've never had a problem with my oil changes. However, it is annoying that every time I take my car in for an oil change, they always find something horribly wrong with my car that's going to cost me a good bit of money. But when I take it to my mechanic, there's nothing wrong with my car. I will not go back because they perpetuate the stereotype that mechanics try to talk you into work that doesn't need to be done.
    5/ 5stars
    by  
    on February 26, 2015
    The manager and all of his staff are always helpful, friendly and knowledgable about services offered. They never try to push extra services on you. They do however let you know what services should and need to be performed. The only thing that I don't like about any Firestone Store is that when I have to wait for my car to be serviced, the waiting area is also right next to the tires that are for sale. Those tires outgas and the smell they produce is terrible and I'm sure it's not healthy to breath the fumes the tires produce. Seperation of those stinky and unhealthy tires from your customers would be a great plus.
    5/ 5stars
    by  
    on February 25, 2015
    The employees were wonderful to work with and did an excellent job
    5/ 5stars
    by  
    on February 6, 2015
    Always wonderful to use Firestone in Anniston . They treat you like family.
    4/ 5stars
    by  
    on February 3, 2015
    My visit today was to have something fixed that went wrong when I got my oil changed last week. My car was pouring oil. They said they fixed the problem and I am hoping that is what it was. It took them less than 5 minutes. The guys were very friendly and helpful, I smelled oil all the way home and hoping they were as knowledgeable as they were friendly. :)
    5/ 5stars
    by  
    on February 3, 2015
    Weekly oil changes and honest and nice respectful service
    5/ 5stars
    by  
    on January 27, 2015
    I own a business and have 6 service trucks. I also have 4 personal vehicles. Firestone handles what ever I need when it comes to keeping all them on the road. My wife and daughter have been in there countless times and are treated with respect and honesty . The Firestone on Wilmer in Anniston Alabama is doing business the right way.
    5/ 5stars
    by  
    on January 24, 2015
    I have used them for the last 6 or 7 years and I don't let anyone else service my car...first a 2005 Kia and now my 2013 Toyota Sienna. they are very respectful and know me by name. Service is always prompt and I feel comfortable with what they tell me about my vehicle. I fell they are honest with me and that means a lot being the person who has the car serviced in our family. Thank you!
    2/ 5stars
    by  
    on January 24, 2015
    I took my vehicle in for an oil change and that went great. It was completed in less than 30 minutes. They offered to rotate my tires since they were Firestone tires. That was when the service went from great to poor. They broke one of my tire locks when trying to remove them and then blamed it on the locks. They couldn't actually get the broken one off completely. It took over an hour before I told them I had to go pick up my daughter. They repeated over and over that this has never happened before and that they did not know how they could get the broken part off. They did end up getting it off the next morning with different tools. The problem was very poor communication between me and the technicians. In addition, the Firestone location is over 30 minutes from my home which did not make it convenient to come back in the morning. The gentleman I worked with was rude and offered no compensation for my time or their mistakes.
    5/ 5stars
    by  
    on January 23, 2015
    I've used Firestone for about 15 years for most all of my auto care and as far as I am concerned you can't beat 'em. Great bunch of folks that take good care of your vehicles. I use the "lifetime warranty" on alignment, rotate & balance and tire road hazard repair as I keep my vehicles for a long time. They are one of only two auto service businesses that I recommend to others.
    5/ 5stars
    by  
    on January 22, 2015
    Always great service and great prices! Friendly staff!

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